I called IX this morning to report that my sendmail was not working. That means that none of my contact forms, much of the communication on my main website doesn't work and new registrations wont send the activation and confirmation mails. The support person put me on hold for a few minutes, came back and told me that he had tried the send mail through a PHP form that he dropped in my directory and in fact it was not working. (duuuuuuuuu!!!).

So since apparently they cant do much, he submitted a ticket for me to the "admin" stating that sendmail wasn't working.

____________________________________
I have forwarded your issue to the appropriate department. It is being researched and resolved. Thank you for contacting us and feel free to contact us anytime for assistance.

Thanks,
John
Tech Support
____________________________________

After it was submitted it was promptly put on *hold*.

According to IX documentation "on hold" means:

On-Hold: When a customer service representative reviews your ticket, they
may place the ticket in an On-Hold status. The ticket may require more time
or a response from our administrators to complete your inquiry.

However last time my ticket was put on hold, it seemingly was never addressed until i called in again and yelled at them for not fixing my issue.

So here i wait. When i first signed up for IX webhosting they promised a 1 -2 hour turn around on trouble tickets. Last one was a day (before i called and yelled at them), this one has been there for 8 hours.