Me:
What is the status on this? sendmail not working is really jamming me up. i need this fixed and the ticked has been on hold all day.

Lesya G., Sun Feb 22 07:04:32 2009
Ticket Status was changed from On-Hold to Resolved
Dear Robert,
Let me express the most sincere apologies regarding the issue you have faced. Our system administration team identified and fixed the sendmail issue for your domain. Thank you for cooperation and your patience.
Should you have any further questions, feel free to contact us at anytime, we are available 24/7.
With regards,
Lesya Geychenko
CR Department

So since apparently they cant do much, he submitted a ticket for me to the "admin" stating that sendmail wasn't working.

____________________________________
I have forwarded your issue to the appropriate department. It is being researched and resolved. Thank you for contacting us and feel free to contact us anytime for assistance.

Thanks,
John
Tech Support
____________________________________

After it was submitted it was promptly put on *hold*.

According to IX documentation "on hold" means:

On-Hold: When a customer service representative reviews your ticket, they
may place the ticket in an On-Hold status. The ticket may require more time
or a response from our administrators to complete your inquiry.

However last time my ticket was put on hold, it seemingly was never addressed until i called in again and yelled at them for not fixing my issue.

So here i wait. When i first signed up for IX webhosting they promised a 1 -2 hour turn around on trouble tickets. Last one was a day (before i called and yelled at them), this one has been there for 8 hours.

Check out this article if you haven't found it already.

http://asap.ap.org/stories/1262675.s

The email i received from IX is below:

We would like to inform you of the new security updates we are making at IX Web Hosting. In our ongoing efforts to maintain security, we have dedicated our system administration team to investigating all possible vulnerabilities. One of the necessary updates we are making to enhance security is to change all FTP passwords. This will ensure that all of the protective measures we have and will be taking remain impervious to outside influence – this includes any security compromises that exist on the Internet that may negatively affect your account.

If you experience any problems logging in to your account via FTP, please take a look at the following information to regain FTP access.

You can visit http://www.ixwebhosting.com/index.php/pages.manual14 for an in-depth tutorial with screenshots on how to update your FTP password, or you can follow the simple steps below.

* Visit https://manage.ixwebhosting.com and login.
* Look for the section called "Hosting Products" and click on the Manage button for your hosting account.
* Look for an icon called "FTP Manager" and click on it. In this area, you will find an icon that resembles a pencil and paper. Click on it to change your FTP password. Please note: to ensure the security of your website, you should not use the same password as your previous password.

It is always recommended that you choose a strong password. We have provided you with a website which will help evaluate the strength of the password you choose:
http://www.microsoft.com/protect/yourself/password/checker.mspx

We are in the process of performing several upgrades to strengthen security. As new developments are made on the server-side and in regards to your FTP account, we will be sure to keep you informed!

We would like to sincerely thank you for your understanding and also, of course, for hosting with us. If you have any questions about this topic, please contact us via ticket, live chat or our 24/7 phone support. We are here for you 24/7 and would be happy to address any concerns you might have!

Thanks again,
Sammie Taunton
Director of Customer Relations
www.ixwebhosting.com

Well i switched again. I really love the asp content management system
Garb hooked me up with. Its pretty sweet. The only downfall is that i need to keep a windows based server running with IIS from my home, bypassing the huge web hosting plan that i have. But i found PHP Fusion which is a similar CMS but php based, and though i can not really say its more customizable per say, it does a few things that the other one doesn't do like IP and host logging. At any rate, im still in the testing phase but i like what i see so far.

So, iv been toying around with the idea of using a cms platform over the last few months, trying several different cms packages (8 to be exact) until i found this one. Its far from perfect but what it does is allow access to our indoor cams by user account. This has several advantages. Now all our cam stream pages are protected from anonymous viewers plus Google cant cache their direct URL`s or pages, and if it did it wouldn't matter because you have to be logged in to the system to access them.

I don't like the look (at all) but hopefully ill learn how to customize it more in the future.

Bottom line, knowing that pedophiles and people that want to follow my wife around the house all day are stopped in their tracks (or i can stop someone if they become a problem) is worth the switch to, and look of the cms platform.

I want to be sure to add that everyone is still welcome to view our cams. Just register for a free account which the activation is instant much of the time, but at the most the system could take a couple hours to get your activation email sent (depending how clogged opentransfer is at that time). We wont spam you, or even email you for that matter nor can anyone even access your email address or other info.

-Bob

I found this excellent advice for the removal of the Yahoo! Counter starts' trojan from your database. This was a VBulletin user.

I found a relatively simple fix for the 'Yahoo! Counter starts' trojan that affects VBulletin and other forum software. Here's what I did:

I did a backup of the SQL database in VBulletin:
I went into the Admin Panel; clicked Maintenance, database backup.
At the bottom of that page, I went to the section that says
Backup database to a file on the server. Then I did the following:

1. made new directory within the /forum/ folder called /backup
2. made new directory worldwritable
chmod 777 backup
3. entered location for backupfile in Admin panel:
./backup/forumbackup-year-month-day.sql
4. Clicked save

Then I went into site by FTP and downloaded the SQL backup file,
and deleted the file from the site, and deleted the folder.

Then I searched the backed up SQL file for 'Yahoo! Counter' and found
two sections of code that had been inserted into the database by the trojan.

I found the code by doing a backup of the entire database with vBulletin,
then searching the SQL file generated by that back up.
Both sections of code have 'Yahoo! Counter' in them.

Then I logged into my website hosting company's control panel, and used
PHPmyadmin to go into the mySQL database (I have IXwebhosting), and
I edited the affected tables (the names of the tables were found from the
previous search of the backed up SQL file).

datastore options
[datastore is the name of a table in the database,
and options is a section within that table]

and likewise with:

setting description

The section of bad code in datastore begins with:

1108:\"\" />

and then continues on to include:

Yahoo! Counter starts

and then continues on to end with:

name=\"yahoo\" content=\"count\"

and the repaired code in 'datastore options' should include:

;s:11:\"description\";s:0:\"\";s:12:\"useforumjump\";i:1

The bad code had changed
;s:0:
to
;s:1108:
and then added the malicious code after the 1108. So after deleting the bad section of code, I made sure the repaired code had the zero and not the 1108

The section of bad code in 'setting description' was easier to fix.
This good code:

INSERT INTO setting VALUES('description', 'general', '',
'This is a discussion forum powered by vBulletin. To find out about vBulletin, go to http://www.vbulletin.com/ .',
'', '20', '0', '1', 'free', 'vbulletin', '', '0');

had been replaced by a long section of code that included the text:
Yahoo! Counter starts

I replaced that long section of code with the text:

This is a discussion forum powered by vBulletin. To find out about vBulletin, go to http://www.vbulletin.com/ .

This worked for me. I don't know if it will work for anyone else.
Proceed similarly at your own risk.
Good luck!
Posted by JT at 6:08 PM